F R E Q U E N T L Y    A S K E D    Q U E S T I O N S

P R O D U C T S

Where are your products from?

All the products we’re offering at Cafoutche are items from France and New Zealand companies. We are honoured and proud to support both of these countries by selling handmade and natural products.

How do you choose your products?

I am a customer like you, so our product and brand selections are made because we love the design, material, and the way it’s made… and also because they reflect our ethic: natural and handmade. Have a look at our “Brand” page to learn about our brands.


P A Y M E N T   M E T H O D S

What are the different payment options?

Our website is made to be easy. You can pay online through the website with any type of card (Visa, Mastercard, AMEX, etc.). You can also pay online and pick up your order in store if you prefer.

How will I know that my payment is completed?

To complete your order, you will need to enter your personal details (name, email, phone number), shipping details (address), and payment details (name and card number). When your payment is complete, you will receive email confirmation of your payment and your order.


S H I P P I N G   &  R E T U R N

Where do you ship to?

We are shipping our products to New Zealand, Australia, and New Caledonia.

What is your shipping policy?

We are operating our shipping with the New Zealand courier, Aramex. We organise free shipping within New Zealand for any order over $200, and in Australia and New Caledonia for any order over $300. However, for orders under $200 the following shipping costs will apply:

Auckland City New Zealand Australia & New Caledonia
Soap & Jewellery & Soap Boxes $3 $5 $8
Leather Accessories $5 $7 $12
Espadrilles $7 $12 $16
Leather Bags $10 $20 $30

 

 

How do I track my parcel?

When your parcel is picked up by our courier, we will email you right away to communicate your shipping details. You will find in this email your parcel pick-up confirmation, the courier’s website link, and a parcel tracking number to follow your order.

Can I return my item?

Of course you can return your item. We are not leaving you with something that you don’t like! If, for any reason, you are not happy with your product and want to return it to us for an exchange or a refund, here are the different steps you will have to follow:

  • Send us an email at: lea@cafoutche.co.nzwith a photo of your product, an explanation of the problem you encountered, and the date of purchase.
  • We will reply to your email as soon as possible and will communicate to you through the return address.
  • The product has to be returned by post to our office or store (in a saleable condition).
  • When we receive your item, we will give you a refund or an exchange, depending the prior discussion.

Conditions:

  • Products need to be returned within 30 days for a refund or exchange.
  • A refund will be returned to the same account used to purchase the item.
  • You will be responsible for returning the item at your own cost.


S I Z E S

How do I choose my espadrilles?

Whether you are wearing them with or without the heel, you will feel comfortable either way. A little trick to choose the perfect one for you: for maximum comfort, we recommend choosing your exact size – not too big, not too small. The first time you put your espadrilles on, it will probably be a bit tight because of the natural fabric used by ART OF SOULE. This way is recommended because they will stretch a little with time. Also, there is no left or right, so your espadrilles will take the exact shape of your feet. This is why they are so comfy. If you need any other advice or have any other questions about espadrille’s size and how to choose them, feel free to contact us at lea@cafoutche.co.nz. We will be happy to help you.

How do I choose my rings?

The best way is to come in store and try them on. Of course, if you can’t, we have solutions! Edward Parker’s rings are all unique. You can find the size for each one online in the product description. However, because they are unique, you can actually request your size and even your design. We will try our best to create the perfect ring for you. So don’t wait, contact us now!


C O N T A C T

What is the best way to contact you?

Any. Whether you prefer email, phone, or coming into the shop, any way is the best way. We’re available for you!

Can I get on your email list?

Sure! We’ll even give you a promo code for 10% off your next purchase with us when you joint at the bottom of the home page.